Hospitality in healthcare

Do you work as a host or hostess or as a facility staff member in a healthcare institution? Or are you planning to? In this course, you'll develop a service-oriented attitude.

You'll learn how to interact with clients/guests and their wishes and concerns. The course also teaches you how to advise clients on healthy eating and food safety, and how to identify medical conditions.

After seven sessions, you'll know exactly how to make clients and visitors feel welcome and have a pleasant stay. This will positively contribute to the service level of your healthcare institution.

Want to know more?

For more information, please contact the Healthcare & Welfare sector Contact Point via care-welfare@summaenbedrijf.nl.

You will work on the following themes:

Hospitality

• Dealing with clients/guests and applying hospitable conversation techniques
• Dealing with wishes, objections and unexpected situations
• Acting and being visible as a point of contact
• Guest and service-oriented work

Nutrition

• Advise and inform about dishes, snacks and drinks
• Serving meals and drinks
• Food safety and hygiene

Care

• Conditions, limitations and target groups
• Nutrition in relation to medical conditions, religious beliefs or philosophy of life
• Identify and report changes in behavior
• Working from a care plan

Between sessions, you'll work on assignments at your healthcare institution, putting what you've learned into practice right away.